1. Who we are and what this policy covers
This Privacy Policy explains how HanX Games ("HanX Games", "we", "us" or "our"), the developer and data controller of 911 Idle Dispatch (the "Game"), collects, uses, shares, stores and protects information when you use the Game on iOS or Android.
This policy covers the Game and its connected services. It does not replace the privacy policies of Apple, Google or other third-party services that you independently use.
2. Information we process
The information processed depends on the features you use and the permissions you grant.
The Game does not ask for access to your contacts, photos, camera, microphone, health data or precise location for its core gameplay. If this changes, we will request the relevant system permission and update this policy.
3. How and why we use information
- Provide gameplay, local and optional cloud saving, sign-in and cross-device continuity.
- Operate event leaderboards and display player-selected platform names and scores.
- Process purchases, restore eligible entitlements and provide ad-free access when purchased.
- Show interstitial and optional rewarded ads, measure ad performance and prevent invalid activity.
- Understand feature usage, balance the Game, fix errors and improve performance and content.
- Secure the Game and connected services, prevent fraud and comply with legal obligations.
- Respond to support, privacy and deletion requests.
Where applicable, we rely on performance of a contract to provide requested features; your consent for personalized advertising, tracking or other processing where consent is required; our legitimate interests in operating, securing and improving the Game where those interests do not override your rights; and compliance with legal obligations.
4. Advertising, consent and tracking
The Game uses Google AdMob to provide interstitial and rewarded advertising. Depending on your region, consent and device settings, ads may be personalized or non-personalized. Ad technology providers may use device identifiers, IP addresses and similar technologies for ad delivery, measurement, frequency control, fraud prevention and, where permitted, personalization.
On iOS, the Game may ask for permission through Apple's App Tracking Transparency (ATT) framework before accessing IDFA or allowing tracking as defined by Apple. Refusing ATT permission does not block the Game; ads may still be shown without IDFA and with reduced personalization. You can change tracking permission in iOS Settings. Where required in the EEA, United Kingdom or Switzerland, the Game also uses a consent message provided through Google's User Messaging Platform.
You can review Google's Privacy Policy, advertising technology partner information and the privacy choices shown inside the Game. Withdrawing consent does not affect processing that was lawful before withdrawal.
5. Services and parties that may receive information
- Google Firebase: authentication, Cloud Firestore, cloud saves, leaderboards and analytics. See Firebase Privacy and Security.
- Google AdMob and approved ad technology partners: advertising, consent management, measurement and fraud prevention.
- Apple: App Store distribution and purchases, StoreKit, Game Center, ATT and related platform services. See Apple's Privacy Policy.
- Google Play: app distribution, Play Billing and Google Play Games on Android.
- Authorities or professional advisers: when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or establish and defend legal claims.
- Business transfers: if the Game or its business is reorganized, sold or transferred, subject to appropriate notice and protection.
We do not sell personal information for money. Advertising-related disclosures or use for targeted advertising may be treated as a "sale" or "sharing" under certain laws. Where those laws apply, you may use the in-game privacy choices, device settings or contact us to exercise applicable opt-out rights.
We require service providers acting on our behalf to process information only for authorized purposes and to apply protections consistent with applicable law and this policy.
6. Public leaderboard information
If you participate in an event leaderboard, your platform display name and gameplay results may be visible to other players. Do not use a display name containing information you do not want to make public. Leaderboard data is used to rank event performance and maintain fair competition.
7. Data retention and deletion
- Local data remains on your device until you reset it, clear app data or uninstall the Game.
- Cloud saves, account records and leaderboard entries are retained while needed to provide the requested features, keep records secure and resolve disputes, or until a valid deletion request is completed, unless a longer period is required by law.
- Purchase records and entitlements may be retained for legal, accounting, fraud-prevention and restoration purposes. Apple and Google apply their own retention periods to store records.
- Analytics, advertising and consent records are retained according to our configured settings and the applicable provider's policies.
To request deletion of cloud account data, cloud saves or leaderboard data, email hanxdestek@gmail.com with the subject "911 Idle Dispatch — Data Deletion". We may need to verify your platform account or player identifier before deleting data. We generally complete verified requests within 30 days, unless law permits or requires a longer period. Deleting cloud data does not automatically remove transaction records held by Apple or Google.
8. Your privacy choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing; withdraw consent; receive a portable copy; opt out of targeted advertising or certain sharing; and complain to a data protection authority.
- Use the privacy choices or privacy settings link shown inside the Game where available.
- On iOS, manage tracking under Settings > Privacy & Security > Tracking.
- Manage Game Center, Google Play Games and store settings through the relevant platform account.
- Email us to request access, correction, deletion or another applicable privacy right.
We will not discriminate against you for exercising a privacy right.
9. International transfers
We and our service providers may process information in Türkiye, the United States and other countries where we or they operate. Those countries may have different data protection laws. Where required, we rely on lawful transfer mechanisms and contractual or organizational safeguards.
10. Security
We use reasonable technical and organizational measures designed to protect information. Connected services use encrypted network connections, and Firebase states that relevant data is encrypted in transit and at rest. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
11. Children
The Game is not specifically directed to children under 13 and is not submitted to a platform's Kids Category. We do not knowingly collect personal information from a child below the minimum age required by applicable law without appropriate parental authorization. If you believe a child has provided personal information improperly, contact us so we can investigate and delete it where required.
12. Changes to this policy
We may update this policy to reflect changes to the Game, service providers or legal requirements. We will update the effective date and, when required, provide additional notice or request renewed consent. The version posted at this address is the current version.
13. Contact
Developer and data controller: HanX Games, Türkiye
Email: hanxdestek@gmail.com
For a privacy or deletion request, include the Game name and enough information to identify the relevant platform account or player record. Do not send passwords or payment card details.